Abandoned Cart Recovery

Trigger WhatsApp messages when customers leave without checking out. Send personalized reminders with product details and checkout links to recover lost sales.

• Automated reminders at configurable intervals
• Include product images and checkout links
• Personalized messaging based on cart contents
• Track recovery rates and conversions
• No code required—set up once, run 24/7

Smart Broadcasts

Reach your audience at scale with bulk WhatsApp messaging. Run product launches, flash sales, and promotional campaigns with templates and segmentation.

• Multi-step broadcast sequences with triggers and conditions
• Segment by customer tags, purchase history, or behavior
• Pre-approved templates for compliant messaging
• Schedule sends for optimal engagement
• Track delivery and read rates in real time

COD Confirmation

Confirm Cash on Delivery orders via WhatsApp before dispatch. Reduce failed deliveries and improve operational efficiency.

• Automated COD confirmation requests
• One-tap confirm or cancel from customer
• Sync with Shopify order status
• Reduce WISMO calls and failed deliveries
• Pre-filled FAQs for order placement and status

AI Customer Assistant

Automatically respond to customer questions about products and orders. AI-powered chat handles inquiries 24/7 so your team can focus on complex cases.

• AI-driven responses to product and order questions
• Dynamic, personalized messages that convert
• Pre-filled FAQs and knowledge base
• Handoff to human agents when needed
• Reduce manual support work and response times

Order Updates

Keep customers informed at every step. Send order confirmation, dispatch, and delivery alerts automatically via WhatsApp.

• Order confirmation messages after purchase
• Dispatch and shipping notifications
• Delivery alerts with tracking when available
• Answer "Where is my order?" before customers ask
• Sync with Shopify order and fulfillment status

Logistic Updates

Deliver real-time shipping and delivery updates to customers. Integrate with your logistics provider for accurate, automated status messages.

• Real-time shipping status via WhatsApp
• Delivery window and ETA notifications
• Out-for-delivery and delivered confirmations
• Reduce support tickets and WISMO calls
• Improve customer satisfaction and NPS

Shared Inbox

Manage customer conversations across your team. Share the inbox, assign conversations, and collaborate on support—all from one dashboard.

• Unified inbox for all WhatsApp conversations
• Assign and reassign chats to team members
• Internal notes and team collaboration
• Customer history and context at a glance
• Workflow automation across the team

Analytics

Monitor message delivery, read rates, and conversions. Use data to optimize your WhatsApp flows and campaigns.

• Message delivery and read rates
• Conversion tracking for abandoned cart and broadcasts
• Performance dashboards and reports
• Identify top-performing flows and templates
• Data-driven optimization recommendations