Privacy Policy

Zaplet AI
Last updated: February 2026

Zaplet AI (“Zaplet”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our applications, or access our services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy and consent to the practices described below.

1. Information We Collect

We collect information in the following categories:

a. Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Shopify store URL
  • Billing details
  • User support messages
  • Any content you upload (e.g., message templates, customer lists)

b. Automatically Collected Information

When you use our Services, we may automatically collect:

  • Log data (IP address, device type, browser type, usage timestamps)
  • Cookies and similar tracking technologies
  • API interaction data

c. Third-Party Information

We may receive information from third-party services you connect:

  • Shopify
  • WhatsApp Business API (Meta)
  • Payment processors

2. How We Use Your Information

We use your information to:

  • Provide and improve our Services
  • Authenticate and manage your account
  • Process billing and subscription payments
  • Provide customer support
  • Enable WhatsApp messaging via Meta Business API
  • Detect and prevent fraud
  • Send transactional notifications
  • Analyze usage patterns

We do not sell your personal data to third parties.

3. Legal Basis for Processing (where applicable)

Where required by law, we rely on one or more of the following legal bases to process your personal data:

  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations
  • Consent

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences
  • Analyze trends
  • Monitor user activity
  • Enable basic site functionality

You may disable cookies through your browser settings, but this may affect functionality.

5. How We Share Your Information

Zaplet AI may share your information with:

a. Service Providers

We may share data with:

  • Shopify
  • Meta/WhatsApp Business API
  • Payment processors
  • Analytics providers
  • Hosting providers

These parties are contractually restricted from using your data for other purposes.

b. Legal and Safety

We may disclose information when:

  • Required by law
  • To enforce our Terms & Conditions
  • To protect rights or safety of users or third parties

6. Data Storage and Security

We use industry-standard security measures to protect your information, including:

  • Encryption in transit (HTTPS)
  • Access controls
  • Secure data centers

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

Zaplet AI operates globally. Your information may be transferred to and stored on servers outside your country of residence, including in jurisdictions with different data protection laws.

By using Zaplet AI, you consent to the transfer of your information internationally.

8. User Rights

Depending on your jurisdiction, you may have rights regarding your personal data:

  • Access and receive a copy of your data
  • Correct inaccuracies
  • Delete your personal data
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise these rights, contact us at support@zaplet.ai.

9. Children’s Privacy

Our Services are intended for users who are at least 13 years old.

We do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child under 13 without parental consent, we will take steps to delete it.

10. Third-Party Links

Our Services may contain links to third-party websites, services, or integrations (e.g., Shopify, Calendly, Meta). We are not responsible for the privacy practices of these third parties.

We encourage you to read their privacy policies.

11. Retention of Personal Data

Zaplet AI retains your personal data only as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Once data is no longer needed, we securely delete or anonymize it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

We will post the updated policy on our website with a revised “Last Updated” date.

Your continued use of our Services after changes indicates acceptance of the modified policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact:

support@zaplet.ai