Zaplet AI Refund Policy

This Refund Policy is designed to be transparent, fair, and clear for all Zaplet AI users. It ensures customers understand their subscription terms while protecting Zaplet AI from misuse of services.

1. Free Trial

Zaplet AI offers a 7-day free trial for new users. During this period, users can explore the platform features and evaluate whether Zaplet AI meets their business needs.

No credit card may be required during the trial (if applicable), and users can cancel anytime during the trial period without being charged.

Once the trial period ends and a paid subscription begins, the refund terms outlined below apply.

2. Subscription Services (No Refund Policy)

After subscribing to any paid Zaplet AI plan, all payments are non-refundable.

The 7-day free trial is provided to ensure users have sufficient time to evaluate the platform before making a purchase decision.

If a user chooses to subscribe after the trial period, they acknowledge that:

  • Subscription fees are non-refundable.
  • Cancellation prevents future billing but does not refund the current billing cycle.
  • Access to the platform will continue until the end of the current billing period.

3. Non-Refundable Services

The following services are strictly non-refundable due to operational and third-party costs:

  • Zaplet AI subscription plans
  • WhatsApp Conversation charges (Meta pricing)
  • Broadcast usage credits
  • Add-ons or integrations
  • Shopify app subscription fees
  • One-time setup fees
  • Custom chatbot development services
  • Third-party integration charges

Due to the nature of WhatsApp API services and Meta-related costs, Zaplet AI cannot reverse or refund these charges once incurred.

4. Technical Issues

If a user experiences significant and continuous technical issues that prevent proper use of the service, and such issues are verified by Zaplet AI's support team as being caused by Zaplet AI, the company may, at its sole discretion, offer:

  • Service credit, or
  • Partial compensation

Refunds are not guaranteed and will be reviewed case-by-case.

5. Unauthorized or Fraudulent Charges

If a user believes they have been charged fraudulently or without authorization, they must contact Zaplet AI immediately at:

support@zaplet.ai

If the claim is verified, Zaplet AI will investigate and may issue a refund where appropriate.

6. Cancellation Policy

Users may cancel their subscription at any time.

However:

  • Cancellation takes effect at the end of the current billing cycle.
  • No refunds will be provided for unused time in the billing period.
  • Access will remain active until the billing period expires.

To avoid future charges, users must cancel before their next billing date.

7. Refund Request Process

Although Zaplet AI follows a strict no-refund policy, users may contact:

support@zaplet.ai

Any exceptional requests must include:

  • Transaction details
  • Registered account email
  • Clear explanation of the issue

All requests will be reviewed, but approval is not guaranteed.

8. Policy Changes

Zaplet AI reserves the right to update or modify this Refund Policy at any time. Updates will become effective immediately upon publication on the Zaplet AI website.

9. Legal Compliance

This Refund Policy complies with applicable laws and regulations in the jurisdictions where Zaplet AI operates.

Users are encouraged to review Zaplet AI's:

For a complete understanding of their rights and obligations.